FAQ
📦 Ordering & Shipping
Q: Can i place an order over the phone?
A: Yes you can contact us at 1-800-861-6220 for over the phone ordering. M-F 9AM-5PM EST
Q: How much is shipping to the U.S.
A: We offer FREE SHIPPING anywhere in the U.S.
Q: How long does shipping take in the U.S.
A: All packages are shipped via UPS or USPS and arrive in 2-5 business days depending on location.
Q: Do you ship to Canada?
A: Yes! We offer DDP (Delivered Duty Paid) shipping to Canada. That means no duties or brokerage fees at delivery — all costs are shown at checkout.
Q: How long does shipping take to Canada?
A: Most Canadian orders arrive in 3-5 business days.
Q: How much is shipping to Canada?
A: Shipping rates are calculated at checkout based on your order and location. All costs are shown upfront — no surprise fees at delivery.
🔧 Installation & Troubleshooting
Q: I installed the wiper delay kit, but it’s not delaying my wiper. The factory switch still activates the wiper — what’s wrong?
A: Make sure the OEM rocker switch is in the OFF position. This must remain OFF to use the delay feature. With the OEM switch OFF, turn the dial knob to activate and control the wiper.
Q: I received my wiper delay kit, but I don’t hear any click when I turn the knob, or it looks damaged. What should I do?
A: Please contact us right away so we can arrange a replacement for you.
💵 Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, and other major payment methods.
Q: Can I pay in Canadian Dollars?
A: Yes. Our checkout automatically displays prices in CAD if you’re in Canada. Your final charge will be processed in your local currency.
🤝 Dealers
Q: How can I become a dealer in the USA or Canada?
A: Fill out our dealer application here:
https://berksattachments.com/pages/wholesale-registration-form
Q: How can i find a dealer/installer near me?
A: You can use our Dealer Locator tool to find one of our authorized dealers closest to you:
📞 Contact
Q: How can I contact you?
A: The quickest way to reach us is through our live chat or e-mail contact form. You can access both here:
https://berksattachments.com/pages/contact
We usually respond within a few hours.